Frequently Asked Questions
Find answers to common questions about our products and services
How do I know which instrument size is right for me?
We provide a comprehensive sizing guide on each instrument page. For violins and cellos, sizing is typically based on the player's arm length and age.
Are instruments set up before shipping?
Yes, every instrument undergoes a professional inspection and setup by our in-house luthiers to ensure it is ready to play upon arrival.
Do you offer instrument rentals?
We offer a flexible rental-to-own program for students and beginners. Please visit our 'Rentals' page for more details.
How should I maintain my wooden instrument?
We recommend keeping your instrument in a humidity-controlled environment (40-60%) and wiping strings down with a microfiber cloth after every use.
Can I try an instrument before purchasing?
We offer an in-home trial program for select high-value instruments and bows. Contact our specialists to arrange a trial.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping rates and customs duties are calculated at checkout based on your location.